Standard Bank is currently seeking a skilled and experienced individual to join their team as a Consultant at the Cape Town branch. The role is customer-facing, requiring the consultant to manage various card and cash-related queries from walk-in customers, ensuring they receive efficient and accurate service across the bank’s financial product offerings.
Contents
Standard Bank Consultant Vacancy
- Position: Consultant
- Location: Cape Town, South Africa
- Application Deadline: Ongoing / Not specified
The consultant’s primary responsibility is to assist customers who visit the branch with issues related to card and cash services, including teller transactions, ATM queries, and services like Moneygram. The consultant will need to assess customer needs quickly and accurately, delivering solutions that align with the bank’s financial services and procedures. The role emphasizes delivering high-quality service while adhering to banking policies and regulations.
Minimum Qualifications
- National Certificate in Banking (NQF5 FAIS-recognized qualification): This qualification ensures that the candidate is familiar with fundamental banking practices and compliant with FAIS regulatory requirements.
Experience Required
- Branch Operations: 3-4 years of hands-on experience working in a bank branch is essential. This experience should cover various operational aspects of the bank.
- Knowledge of Policies and Procedures: A thorough understanding of the bank’s processes related to teller services, frontline support, bulk cash management, and ATM services is crucial.
- Legal Knowledge: Familiarity with legal guidelines regarding cheques, cash handling, and foreign exchange transactions is necessary.
- Cross-Departmental Knowledge: An understanding of the functions of other departments within the branch will enable better service delivery and more efficient resolution of customer issues.
Behavioural Competencies
To excel in this position, the consultant must demonstrate strong interpersonal and analytical skills, including:
- Generating Ideas: Ability to come up with creative solutions to meet customer needs.
- Exploring Possibilities: Open-mindedness to explore various service options and approaches.
- Providing Insights: Offering valuable information and advice to enhance the customer experience.
- Adopting Practical Approaches: Efficiently implementing solutions that are both practical and aligned with banking policies.
- Examining Information: Attention to detail and the ability to carefully assess customer inquiries before offering solutions.
Technical Competencies
The consultant will need proficiency in several technical areas to provide accurate service, including:
- Banking Processes & Procedures: A strong grasp of daily banking operations and compliance requirements.
- Application & Submission Verification (Business Banking): Expertise in verifying business banking applications and submissions.
- Customer Acceptance & Review (Consumer Banking): Ability to review and accept customer documentation and ensure it meets the bank’s requirements.
- Customer Understanding: A deep understanding of customer profiles and their needs within the consumer banking environment.
- Product Knowledge: Familiarity with Standard Bank’s financial products to effectively advise and assist customers.
Application Process
To apply for this Consultant position, candidates should visit the Standard Bank careers portal and submit their application online. Successful applicants will be contacted for an interview, with dates and times arranged by the bank. Candidates should be prepared to undergo a thorough selection process.
Summary
Category |
Details |
|---|---|
Position |
Consultant |
Location |
Cape Town, South Africa |
Application Deadline |
Ongoing / Not specified |
Minimum Qualification |
National Certificate in Banking (NQF5 FAIS) |
Experience Required |
3-4 years in branch operations |
Behavioural Competencies |
Generating Ideas, Exploring Possibilities, etc. |
Technical Competencies |
Banking Procedures, Customer Understanding, etc. |
Application Process |
Apply via Standard Bank careers portal |
This comprehensive overview offers a detailed look at the Consultant vacancy at Standard Bank, outlining the key qualifications, responsibilities, and competencies required. If you need further information or assistance with your application, don’t hesitate to ask!
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